Skip to content
cratehelp

Reset your Crate Wallet PIN

Forgot your 4-digit Wallet PIN, or just want a fresh one? Reset it from the web dashboard in a few steps — Crate confirms it's really you with your password and an emailed code before you set a new PIN.

🖥 Web

Your Crate Wallet PIN protects every withdrawal and payout you make. If you've forgotten it — or you just want to rotate it for peace of mind — you can reset it yourself from the web dashboard. There's no need to contact support.

Crate gates the reset behind two checks: your account password and a 6-digit code sent to your email. Both have to pass before the PIN field unlocks, so a lost or borrowed laptop can't be used to drain your balance.

Before you start

You'll need access to the email address on your Crate account, since that's where the reset code lands. The whole flow happens on one screen — confirm password, verify code, set PIN — and takes under a minute.

Forgot your account password too? Reset that first from the sign-in screen. Once you're back in, return to Wallet → Reset PIN and pick up where you left off.

After you save

Your new PIN is active the moment you save it. The old one stops working straightaway, and Crate clears the verified-code session so the reset screen can't be replayed. The next time you withdraw or pay out, you'll enter the new PIN.

  1. 1
    Open your Wallet

    From the dashboard, open Wallet. Your balance and recent activity live here, alongside the controls for moving money in and out.

    Reset your Crate Wallet PIN: step 1 (web)
    Web
  2. 2
    Start the PIN reset

    On the wallet card, click Reset PIN. This opens the secure reset screen — your existing PIN is never shown, only replaced.

    Reset your Crate Wallet PIN: step 2 (web)
    Web
  3. 3
    Confirm your account password

    Enter your account password and click Send reset code. Confirming your password first stops anyone who happens to be at your screen from changing the PIN.

    Reset your Crate Wallet PIN: step 3 (web)
    Web
  4. 4
    Enter the emailed code

    Crate emails a 6-digit code to your account address. Type it in and click Verify code. Codes expire after 15 minutes, so use the latest one.

    Reset your Crate Wallet PIN: step 4 (web)
    Web
  5. 5
    Set your new PIN

    Enter a new 4-digit PIN, confirm it, and click Save PIN. Avoid easy patterns like 1234 or a birth year. Your new PIN takes effect immediately.

    Reset your Crate Wallet PIN: step 5 (web)
    Web