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Set up a pickup option

Let customers collect their orders in person for free by adding a pickup option with your address and collection hours.

🖥 Web 📱 Mobile ▶ Video walkthrough

Not every customer wants delivery. Offering pickup lets shoppers near you collect their order in person — they skip the delivery fee, and you skip the courier. It's the simplest, cheapest fulfilment option for a local customer base.

In Crate, a pickup option is a zone with its rate set to Pickup. Because the buyer collects in person, the option is free, and you attach your address and collection hours so they know exactly where to go.

Setting it up

Open Shipping, start a New zone, and name it something obvious like Pickup at store. Tick the states where pickup is available — usually just the state your shop is in — then set the rate calculation to Pickup.

Fill in your pickup address and pickup hours at the bottom of the form. These show to the customer at checkout, so be specific: a full address and a clear window like Mon–Sat, 10am–6pm save you a lot of "where are you?" messages.

Tip: If you run more than one shop, create a separate pickup zone for each location with its own address and hours.

After you save

Pickup appears at checkout as a free option for buyers in the states you chose. To add a delivery option alongside it, create another zone with a flat rate — see Add a manual shipping price.

A short walkthrough of this flow, recorded from Crate's live admin.
  1. 1
    Open Shipping

    Go to Shipping in your Crate dashboard, then click New zone — a pickup option is a zone with its rate set to pickup.

    Set up a pickup option: step 1 (web)
    Web
    Set up a pickup option: step 1 (mobile)
    Mobile
  2. 2
    Name the option

    Name it so buyers recognise it at checkout — for example Pickup at store.

    Set up a pickup option: step 2 (web)
    Web
    Set up a pickup option: step 2 (mobile)
    Mobile
  3. 3
    Choose where it's offered

    Tick the states where customers can come and collect. Most stores offer pickup in the state their shop is in.

    Set up a pickup option: step 3 (web)
    Web
  4. 4
    Set the rate to Pickup

    Under Rate calculation, choose Pickup. This makes the option free — the customer collects in person, so there's no delivery fee.

    Set up a pickup option: step 4 (web)
    Web
  5. 5
    Add your pickup details

    Enter your pickup address and pickup hours so customers know where and when to collect.

    Set up a pickup option: step 5 (web)
    Web
    Set up a pickup option: step 5 (mobile)
    Mobile
  6. 6
    Save — pickup is live

    Click Create zone. Pickup now appears at checkout for buyers in those areas, free of charge.

    Set up a pickup option: step 6 (web)
    Web
    Set up a pickup option: step 6 (mobile)
    Mobile